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Apple Enacts 'Don't Ask, Don't Tell'-Policy for Mac Malware

I have personally tried to pretty much let the whole MAC Defender trojan thing pass by, since we're not a security website. However, we have an interesting turn of events this week. An article over at Ars Technica quotes several anonymous Apple Store employees as saying that the infection rate of Macs brought into the Apple store has gone up considerably. More interestingly though, Apple's official policy states that Apple Store employees are not allowed to talk about infections to anyone - they're not even allowed to inform Mac owners if they find the infection without the customer's knowledge. Another interesting tidbit: Apple mandates the use of Norton Antivirus on company Macs, according to one Apple Store genius.

Security on the Mac is always a touchy subject. Since widespread infections have never occurred - until now, perhaps - the real-world security track record of the Mac is pretty much spotless. However, for years now, we've had article after article stating that once the Mac became really popular, malware infections would follow as a natural consequence. While the Mac isn't much more popular if you take the entire world into consideration (and hence, why Steve Jobs tends to use US figures only during his keynotes), here in the western world it has been doing pretty darn good. So, are we seeing a rise in infections?

Ars Technica decided to investigate, and contacted 14 Mac support specialists, including several Apple Store geniuses. Their tales are basically all over the place - while independent Mac support specialists saw no spike in malware infections since the arrival of MAC Defender and its many variants, the Apple Store geniuses did reveal there has been a notable spike in malware infections among machines brought into the Apple stores - so much so in fact that Apple has found it necessary to instate a 'don't ask, don't tell'-policy.

"In the last 6 months, only one of my clients reported a possible malware [scenario]. I have consulted with other Apple services and the rate is basically the same: one or two people out of 750-1000 in six months," a Chile-based Apple Certified Help Desk Specialist named Pablo Toledo told Ars Technica, "Mac users here tend to be alert and informed, and only very basic users fall into the trap."

This low infection rate was confirmed by the other independent support specialists, but when Ars spoke with several Apple Store geniuses, who understandably want to remain anonymous, the picture is entirely different. "MAC Defender has changed everything," one Apple Store genius told Ars Technica, "We probably get 3 or 4 people with this per day. Most of them only got as far as installing the program and haven't entered their credit card details." MAC Defender is what is called scareware; it claims your computer is infected with malware, and will then give you the option of cleaning it for you - for a fee. It can has credit card number plez?

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Apple Enacts 'Don't Ask, Don't Tell'-Policy for Mac Malware
Apple Enacts 'Don't Ask, Don't Tell'-Policy for Mac Malware

Internally, Apple's [IT] department mandates the use of Norton Antivirus on company machines." This is an interesting little tidbit. Of course, it's only common sense to have antivirus installed on corporate machines - if only to pick out malware



Get a $190 Symantec software bundle for free (after rebates)
Get a $190 Symantec software bundle for free (after rebates)

Also, for whatever it is worth, while Norton provides very welcome free and comprehensive customer service (phone and chat), it can take twice or 3x as long to do anything, even to get a response to a simple question such as software compatibility,




Norton AntiVirus Symantec Customer Service Reviews | Computer ...

Norton AntiVirus Symantec Customer Service Reviews. I’ve never complained to anyone concerning the truth that Norton doesn’t let me turn off the carupdates that pop up a popup window in the course of my writing projects, despite the fact that i’ve looked around for one way to displaythem off and located forums devoted to how much it pisses people off not to be capable of ignore crap that may be simplyintendedto run within the background just like they paid for.

I simplylet it interrupt me and break my artisticwriting teachof thought every now and then to time, simplypreventwhat i’m doing, ignore the delicate whisper of the fickle muse, and click on off the pop up message instead, letting whatever teachof thought I had going derail in a metallic din of crashing ideas that may be lost forevermore. it isfine.I never complained that it didn’t make auto-updating straightforwardeither, despite the fact that it simplynags and nags and has multiple pop up screens that nag and nag and nag. Nag, nag, nag.

I admit i’m goingt uninterested in all that crap this last time and eventually simplythought, well, you perceivewhat, screw it. Money is tight, i’ven’t had a deadly disease or other infection in over six years (knock-on-wood), so I’m going to let nnoying thing expire. perhapsI’ll buy anythingelse.So my dead Norton antivirus pops up over and over again to let me know that it’s expired and that my pcis at risk of viruses and that my identity is at stake and that little babies in third globalcountries are going to be sold into slavery because i’ven’t renewed my subscription.i attempted to disregard all that, figuring it maysimplyleave, however it won’t.

And there is not any method to displaythat crap off with no want a master’s degree in datatechnology from MIT, so, I had even resigned myself to spending the remainder of my life being hounded by this unstoppable Norton antivirus renewal reminder.however then i used to be paying my bank card bill today and saw thon that they had rammed through an “auto-update” despite my not wanting it.in the beginning i used to be annoyed, but I’m lazy and simplyneed to drink beer.

So i assumed, “Fine, it’s worth $60 bucks simplyto get this crap out of my face.” Granted, it’s kind of extortion, but, you understand, we’re so victimized by big companies this present day, I’m more or less used to only rolling over and taking it. typicallythey go rapidand are done in no time, and when I’m done crying and the pain subsides, i will be able to clotheand resume my citizenship.So I spread out the renew screen and went to get my update that i used to be forced to shop for.


Customer Services For Norton Antivirus - Bookshelf

HWM

HWM

Norton AntiVirus 2008 with Antispyware } Internet Security S 2008 fl ... the 1 st Anniversary of their Customer Service Operations (CSO) in Singapore. ...

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McAfee's management console, ePol- icy Orchestrator 2.0, can detect what version of Symantec's Norton Antivirus Corporate Edition is running and can record ...

PC magazine, the independent guide to IBM-standard personal computing

PC magazine, the independent guide to IBM-standard personal computing

Service period begms with the ffiacmenl date of purchase. If the machine problem turns out to be a Customer Replaceable Unit (CRUI IBM will express ship the ...

Network World

Network World

McAfee, although approximately 20% of McAfees corporate customer base also uses Norton AntiVirus. A third competitor, Trend Micro, • BY JOHN FONTANA ...

CIO

CIO

Gee, senior manager of technical support and customer service at PointCast Inc. ... The software company, whose products include Norton AntiVirus software, ...

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